FAQ

(1) Products

How do I create my own Bespoke Tote Bag?

1. Click the Bespoke Tote Bag option at the navigation bar at the top of the page to access your preferred colour of leather and style. The Bespoke Tote Bag comes in two styles, one with a zipper and one without.

2. Once you have found the colour and style that you would like to purchase, click on the product thumbnail image to move through to the product page. Here you can select your handle and hardware options through the drop down box located above the “Add to Cart” button.

3. Then click on the “Add to Cart” button to add your Bespoke Tote Bag to your shopping cart. We will then hand-make your bag within four business days and ship anywhere in the world.

What are my options when creating a Bespoke Tote Bag?

Bespoke Tote Bag without zipper (The Charlie 68 {regular} and Charlie 75 {mini})

You can select your handle and stud options.

The handles are available in:

- Black
- Dark Tan
- Tan
- Natural (the lightest colour)

The studs are available in:

- Rose Gold (copper)
- Gold
- Silver

Bespoke Tote Bag with zipper (The Charlie 76 {regular) and Charlie 79 {mini})
You can select your handle, stud and zipper options. The handles are available in:

- Black
- Dark Tan
- Tan
- Natural (the lightest colour)

The studs and zipper are available in:

- Rose Gold (copper)
- Gold
- Silver

What size is this bag?

It's best to check at the bottom of the text in the product page, the approximate dimensions will be listed there.

How strong are your Bespoke Tote Bags?

We pride ourselves on the strength of our tote bags. We have tested them beyond 100KG (230LBS), so load it up with a laptop and all the textbooks you can carry… We have never had a breakage!

What is the composition of my Charlie Middleton Bag?

All Charlie Middleton Bags are 100% genuine full grain leather in either an aniline or semi-aniline finish (suedes are generally a split leather). The leather handles used in our Bespoke Tote range are made from one solid piece of supple vegetable tanned, cowhide saddlery leather. Please remember that leather is a natural product and most panels will have a couple of small imperfections. This should not be considered a fault, but a sign that you have purchased a full grain (not cheap corrected) leather article.

How long does it take to make my Bespoke Tote Bag?

Once you’re payment has been processed it only takes 6-8 business days for us to make your very own custom Charlie Tote.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via PayPal or STRIPE, two of the most trusted payment gateways in the world. They both use the highest level of encryption and data security to ensure your details are protected and securely share your order and delivery details with us, but do not share any of your sensitive payment information.

(3) Warranty

What does your warranty cover?

All Charlie Middleton products come with a one year warranty against material defects and faulty workmanship.
Having said that, we expect your item to give you years of trouble free use.

To date, we have never had to issue a refund or replacement on any Bespoke Tote Bag.

This is just one of the many benefits of having an item lovingly handmade especially for you.

(4) Wholesale Pricing

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

(5) Returns

What is your exchange / return policy?

Here at Charlie Middleton we want you to be happy with your purchase! That’s why we offer a credit note or exchange for all unused bags within 14 days of delivery.

If your product is defective you can choose from a replacement, a full refund or a store credit.

For change of mind or incorrect decision returns, we do not offer refunds but are happy to offer an exchange or store credit for the purchase price only.

How do I return or exchange?

To return your item you must provide a return authority number. Please contact us to receive your R.A.N and include it inside the mail satchel that you are returning your item in. Where provided, any designer packaging such as dust bags should also be included with your return.

To send your item back to us, please use your preferred postal carrier. Charlie Middleton does not pay for return postage costs.

(6) Shipping

How soon do you ship my order

Stock items are shipped within 2 business days and bespoke items are generally shipped within 6=8 business days. (This timeframe can stretch during the lead up to Christmas)

How long will delivery of my order take?

Domestic orders are delivered within 2-5 business days of the ship date.

International orders are delivered within 4-10 Business days for bespoke orders and within 6-15 business days for stock items. This is because we use DHL express for the Larger items and we use Australia post for the smaller, depending upon the destination and customs processing.
Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost

Shipping costs are calculated based upon the number and type of products in your cart.

A basic guide to shipping costs is; All bespoke orders in Aus are $12.50 to NZ is $29 and the rest of the world is Via DHL Express $49. (The average cost of the TNT shipping is around $90 So we pay the difference)

All larger clutches in Aus are $9.50 and rest of the world is $19 via Australia post pack and track or registered. The small coin purses are $4 in Australia and $8 dollars rest of the world Via airmail.

Do you ship internationally?

Yes. We ship to almost every country.

(7) More Questions

If you have further questions, please feel free to contact us.